FAQs

# Frequently Asked Questions

## 1. What is Luxe Glow?

**Luxe Glow** is your ultimate destination for spa-quality skincare products that are cruelty-free and designed for every skin type. We are passionate about delivering luxury and radiance at an affordable price.

## 2. How long does shipping take?

Shipping times may vary depending on your location:
- **Domestic Orders:** Typically 3-7 business days.
- **International Orders:** Usually 7-21 business days.
*Note:* During high-volume periods, delivery times might be slightly longer.

## 3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. Our checkout is secure and encrypted, ensuring your payment information is safe.

## 4. How can I track my order?

Once your order has shipped, you will receive an email with tracking details. You can also log in to your account on our website and view your order history for real-time updates.

## 5. Can I return or exchange my purchase?

Yes, your satisfaction is our priority:
- **Returns:** If you are not completely satisfied with your purchase, you can return your order within 30 days for a full refund.
- **Exchanges:** We also offer exchanges for a different product of equal value. Please review our [Refund & Exchange Policy](/policies/refund-policy) for further details.

## 6. What if I have a problem with my order?

If you experience any issues with your order, please contact our customer support:
- **Email:** support@luxeglowessence.com
- **Contact Form:** [Contact Us](/pages/contact)
We aim to resolve any issues as quickly as possible.

## 7. Do you offer any promotions or discounts?

Yes! Sign up for our newsletter to receive updates on exclusive promotions, new product launches, and more. Follow us on social media for the latest offers and skincare tips.